Shipping
Thank you for shopping with SB Studio.
The following information outlines our shipping practices and policies. If you have questions regarding a specific order, please contact us prior to purchase.
Processing times vary depending on the item purchased.
Ready-to-wear pieces are typically processed within a few business days, while custom jewelry, engraved pieces, engagement rings and bespoke projects require additional production time.
Estimated production and shipping timelines will be discussed at the time of purchase.
SB Studio ships throughout Canada and internationally.
If you do not see your destination available at checkout, please contact us and we will do our best to accommodate your request.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please ensure that your shipping address is accurate at the time of purchase. SB Studio is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
International shipments may be subject to customs duties, taxes, brokerage fees or import charges imposed by the destination country.
These fees are the responsibility of the purchaser and are not included in the purchase price or shipping charges unless otherwise stated.
SB Studio is unable to estimate or control these charges.
Delivery estimates provided by shipping carriers are approximate and are not guaranteed.
SB Studio is not responsible for delays caused by customs processing, weather events, labour disruptions, carrier delays or circumstances beyond our control.
Certain high-value orders, including engagement rings, bespoke jewelry and other fine jewelry, may require additional verification, insurance coverage or signature confirmation prior to delivery.
These measures are intended to protect both the purchaser and SB Studio during transit.
Lost, Stolen or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
Should a package become delayed, lost or damaged during transit, we will gladly assist in initiating a claim where appropriate.
SB Studio is not responsible for packages that are marked as delivered by the shipping carrier but cannot subsequently be located.
We recommend selecting a secure delivery location and monitoring tracking information closely.
If your order arrives damaged, please contact us within forty-eight (48) hours of delivery and retain all original packaging materials.
Photographs of the packaging and contents may be required to assist with any shipping claims.
If you have questions regarding shipping, delivery or a specific order, please contact us:
The Sparkle Bar YEG Ltd. operating as SB Studio
Edmonton, Alberta, Canada
780-935-0633
hello@sbstudio.ca